Support

The Buddha Today — Contact and frequently asked questions

If you have a question about using the app, run into a problem, or have a request, please write to the email address at the bottom of this page. We read every message and will reply as soon as we can.

Frequently asked questions

I'm not getting notifications

On your iPhone, open Settings → Notifications → The Buddha Today and check that notifications are allowed. Please also check that a notification time is set in the app's Settings tab. While Do Not Disturb or another Focus mode is on, notifications may be held back.

My data didn't carry over to my new iPhone

To protect your privacy, your reading history, ♡, notes, and settings are stored only on your device and are never sent to an outside server. Because of this, data can't be transferred when you change devices.

What happens if I delete the app?

Your settings, reading history, ♡, notes, and AI consult history stored on the device will all be deleted. This can't be undone. Deleting the app does not cancel a subscription. After reinstalling, you can get it back with “Restore purchases” in the app.

Does the app work offline?

Yes. All the stories and images are included in the app, so you can use it without an internet connection.

Are the stories true to the original texts?

The story text is taken from Bhikkhu Sujato's English translation of the Pali suttas (SuttaCentral, CC0), not rewritten in our own words. Longer stories are shortened, and each omission is marked with a note in [brackets]. Each story lists its source text and the translation used.

How many full stories can I read for free?

Three a month. The count resets on the first of each month, Japan time. Within the same month you can reopen a story you have already opened as often as you like, and it does not count again. With Premium, you can read every story in full with no monthly limit.

A story I could read in full is locked now

Once you have used your three free full stories, new ones stay locked until next month. Stories you had starred, hearted or noted before version 1.6.0 stay open in any month. That record is kept only on your device, so it is lost if you delete the app or change devices (Terms of Use, Section 6). If your subscription has lapsed, try “Restore purchases” in the app’s Settings.

How many free AI consults do I get?

You can use AI consults for free up to 3 times a month. The count resets on the first of each month, Japan time. With Premium, you can use up to 100 a month. For the price, please see the App Store or the plan screen in the app.

How do I cancel my subscription?

On your iPhone, open Settings → your name → Subscriptions and cancel there. You can also open the same screen from “Manage or cancel subscription” in the app's Settings. If you cancel at least 24 hours before the end of the current period, it will not renew.

Can I get a refund?

Purchases are handled by Apple, so we can't issue refunds ourselves. Please request a refund from Apple at reportaproblem.apple.com.

How do I withdraw my consent for AI consults?

In the app, go to Settings → AI consult consent → Withdraw consent. After that, nothing you write is sent outside your device. All the other features keep working as before.

How do I delete my consult history or notes?

You can delete your AI consult history and your notes within the app. They are stored only on your device, so once deleted they can't be recovered. The AI consult usage count (only an identifier and a number, never what you wrote) can't be deleted individually, but it is deleted automatically after about 40 days. For details, see the Privacy Policy.

If you are going through a very hard time

If what you write in an AI consult or a note suggests you may be in crisis, the app shows you where to find help. If you are in danger, please contact your local emergency services right away.

Can I switch the app to Japanese?

Yes. You can change the language in the app's Settings tab. Your notes, ♡, and other records stay on your device when you switch.

Contact

Please write to the email address below. If you're reporting a problem, it helps a lot to include your iPhone model, your iOS version, and the steps that led to the problem.

buildscya@gmail.com

If your mail app doesn't open, please copy the address above and send your message from your usual mail app.

We use what you send us only to respond to your inquiry.